Our standard shipping is via Priority USPS Ground (generally x2/x3 day). We process and ship orders Monday - Friday within 72 hours of receipt. During holidays, launches, and sales periods, shipments can take up to two weeks. We small batch our hair and skincare monthly to offer our customers the most effective products and greatly appreciate your patience for your order.

Returns

We work diligently to craft the most effective and safest products for our "washies" and are confident you'll love them time and time again!

All sales are final, except we will exchange any unopened, unused Product for another Product of equal or lesser value. Products returned for exchange must be shipped within thirty (30) days of purchase. You must send the item back, in its original packaging, with the packing slip and/or receipt, with the appropriate section on the packing slip completed. You bear the cost of return shipping costs. Contact sales@washwithwaterfamily.com to arrange a Product return.

If you receive a defective Product or incorrect Product, please contact us immediately at sales@washwithwaterfamily.com with your order number and a description of the problem.