What is the Wash with Water difference? +
Wash with Water is a thoughtfully curated line of award-winning personal care products developed by mother and founder, Stephanie Pascarella along with a world-renowned team with over 30 years natural formulation experience. Lovingly crafted in small batches in Charleston, SC to ensure the freshness of our cleansers, butters and lotions. Wash with Water's wellness line is proudly cruelty free. Our team of mommies, daddies, board certified physician and chemists formulate wellness products with one thing in mind- crafting the safest, most effective bath products on the market. Learn more about the Wash with Water difference and enjoy customer testimonials in our REVIEW SECTION.
How do you formulate your award-winning products? +
At Wash with Water, all of our products are small-batch crafted within a FDA/USDA/CGMP registered laboratory. From there, the manufacturing and testing processes are second to none. Each Wash with Water product has a batch number and expiration date for you to reference. We are incredibly proud to be setting the bar for safety and efficacy in the personal care industry.
Do you have any fragrance-free products? +
Yes! All of the products in the Barenaked Babydoll Collection are unscented. BONUS: All of our scented products are thoughtfully crafted 100% all natural aroma (no synthetics).
What is CBD? +
CBD (short for CANNABIDIOL) is one of hundreds of cannabinoids, terpenes and nutrients found in cannabis.
At Wash with Water, we source from hemp plants that are grown using proprietary hemp cultivars, grown and processed in the USA. Only USA farms utilizing sustainable farming practices and zero pesticides make it into our strict standards. All our hemp goes through third-party testing along the process to ensure purity and consistency. Our CO2 extraction process uses zero chemicals in the process ensuring maximum potency and pure CBD. All our hemp extract is manufactured in an FDA certified manufacturing facility.
I am a vegan, how does Wash with Water support my lifestyle? +
We take great care to offer a variety of Wash with Water products that are 100% vegan and always cruelty free. We are very proud to be officially certified by PeTA People for the Ethical Treatment of Animals and added to their honorable Cruelty-Free company program "Beauty without Bunnies" as well as their "Cruelty-Free Shopping Guide" as well as Leaping Bunny Certified.
Are any of your fragrances 100% natural? +
Yes, all of our aromas are comprised only of aromatic natural raw materials, which are custom blends of pure essential oils and extracts. They are completely free from nature-identical and synthetic components. PLUS- our entire Barenaked Babydoll collection is (unscented) and without synthetic components.
Is there an expiration date on your products? +
On the bottom of your bottle or jar, you will find an expiration date. Due to the nature of our all natural and organic ingredients, Wash with Water products should be used within 2 years of purchase or 6 months after opening for best performance.
I have food allergies, can I use your products? +
All products are free of Dairy and Egg. We also have a large selection of gluten-free products available. Currently, in guidance to industry standard, the FDA lists an extensive compilation of nuts as “tree nuts”. Moroccan Argan oil is not amongst those. We always recommend due diligence and guide customers to speak with their personal physician with any questions pertaining to your specific allergies.
Where are Wash with Water products made? +
We are very proud and diligent about crafting all products here on Johns Island, SC. We hope you come for a visit and shop at our very own factory store.
How should I store my Wash with Water products? +
All Wash with Water products are born from small batches each month with the purest plant based and natural ingredients. Store all products in a cool, dry dark place away from direct sunlight and heat. This is especially important if you are 'stocking up' by buying multiple products. Our bar soaps are handcrafted and last longest when placed in a dry spot after bathing.
Is it normal for my products to look different from one purchase to another? +
The beauty of plant based and natural products is they are not mass produced. This being said, the products can vary in scent, color and to some extent texture. As natural ingredients are crop based, there are many [natural] factors that can affect the look of a product based on the growing season, the time of year the ingredient was harvested/processed, etc. These variances are what make natural products unique. Products can even darken over time as the herbs become more pronounced; herbs may fall to the bottom of the bottle (simply shake to mix). Essential oils are volatile (evaporate as they release their scent) and you may notice a slight change in the blend. This is normal.
Does Wash with Water test on animals? +
We love our furry friends and NONE of our products are tested on animals. We are very proud to be officially certified by PeTA People for the Ethical Treatment of Animals and added to their honorable Cruelty-Free company program "Beauty without Bunnies" as well as their "Cruelty-Free Shopping Guide". Wash with Water is also a proud member of the Leaping Bunny program.
What methods of payment do you accept? +
Visa , MasterCard , American Express, and Discover.
Can I use multiple promo codes? +
Only one promo code can be used at checkout. Please do check out our additional perks like bundle & save, subscription service, and loyalty program.
Do you offer free shipping? +
Yes! Shipping is free for orders of $75.00 or more in the continental US.
How can I check the status of my order? +
Immediately after purchase, you should receive an email from USPS with your order number and shipping status (allow 1-2 days for your shipping status to update). You can also check the status of your order by signing in to your account at www.washwithwaterorganic.com
Can I cancel an order once it is submitted? +
We are happy to assist in making your selection the right one every time. Please email us at email@example.com if you need assistance. Due to the sensitivity of our organic ingredients and to maintain the integrity of each product, orders cannot be changed or cancelled once it has been shipped. If you purchased the product from a retail store or an online merchant, please contact them directly.
How does Wash with Water ship orders? +
Our standard shipping is via Priority USPS Ground (generally x2/x3 day). We process and ship orders Monday - Friday within 72 hours of receipt. During holiday and sales periods, shipments can take up to two weeks. We small batch our hair and skincare monthly to offer our customers the most effective products and greatly appreciate your patience for your order.
Where can I find Wash with Water products locally? +
Wash with Water products are found from New York to Australia at baby and children's boutiques, select specialty stores, and hospitals. If your local market does not carry Wash with Water products, please contact us directly so that we can help make your home a Wash with Water home.
My order says it was delivered, but I never received it. +
We ship with love from our heart to your home and always want each purchase to exceed your expectations. Unfortunately we cannot be responsible for the package once it leaves our hands, but we will do our best to help you. Contact your local USPS post office; sometimes they mark packages undeliverable and you’ll need to pick it up in person. Our system automatically red-flags any incorrect addresses, but sometimes invalid addresses slip through the cracks and become undeliverable, so be sure to email us ASAP if your shipping address is incorrect at firstname.lastname@example.org
Can I return an opened product? +
We work diligently to craft the most effective and safest products for our "washies" and are confident you'll love them time and time again!
All sales are final, except we will exchange any unopened, unused Product for another Product of equal or lesser value. Products returned for exchange must be shipped within thirty (30) days of purchase. You must send the item back, in its original packaging, with the packing slip and/or receipt, with the appropriate section on the packing slip completed. You bear the cost of return shipping costs. Contact email@example.com to arrange a Product return.
If you receive a defective Product or incorrect Product, please contact us immediately at firstname.lastname@example.org with your order number and a description of the problem.